Last updated: July 2026

1. Data Controller

The data controller is:

LEMON TREE
21 rue du Docteur Fournier
37000 Tours
Email: sav@lisa-pam.com

2. Data Collected

Depending on your use of the website, we may collect:

• first and last name;
• postal address;
• email address;
• telephone number (if provided);
• order history;
• delivery information;
• browsing data;
• IP address;
• cookie preferences.

No banking data is stored by LEMON TREE. Payments are processed exclusively by Stripe.

3. Purposes of Processing

Personal data is used to:

• process orders;
• ensure delivery;
• manage after-sales service;
• respond to contact requests;
• manage customer accounts;
• improve website functionality;
• comply with legal and accounting obligations.

4. Legal Basis

Depending on the circumstances, processing is based on:

• the performance of a contract;
• compliance with a legal obligation;
• your consent (cookies and marketing communications where applicable);
• LEMON TREE's legitimate interest in improving its services.

5. Data Recipients

Personal data may only be shared with service providers required to perform the services, including:

• Stripe (payment processing);
• DPD (delivery services);
• OVH (hosting);
• technical service providers involved in website maintenance.

These service providers only have access to the data necessary for carrying out their tasks.

6. Data Retention Period

Personal data is retained for the period necessary to fulfil the purposes for which it was collected and in accordance with legal requirements. Billing data is retained in particular for the period required by accounting and tax regulations.

7. Security

LEMON TREE implements technical and organisational measures designed to protect personal data against unauthorised access, loss, destruction, or disclosure.

8. Your Rights

In accordance with the GDPR, you have the following rights:

• right of access;
• right to rectification;
• right to erasure;
• right to restriction of processing;
• right to object;
• right to data portability;
• right to withdraw your consent where consent is the legal basis for processing.

Any request may be sent to: sav@lisa-pam.com

If a persistent disagreement remains, you may lodge a complaint with the CNIL.

9. Changes

This privacy policy may be updated to reflect legal, regulatory, or technical developments. The version published on the website is the only legally binding version.